FAQ

Payment Details

 

Deposit: To reserve your date we require a signed event agreement and a $100 deposit or 25% of your agreed upon quote, whichever is larger. Your deposit will be credited towards your final invoice.​

Payment: Full payment by cash, check, or credit card (+3.5 % processing fee) is required before the day of your event.

Cancellation Policy: For a full refund of your deposit, reservations must be cancelled 30 days​ or more prior to your event.

Flavors: All sugars take 2 weeks to order, if your event is booked less than 2 weeks out, you may pick from the 5-10 flavors we have in stock.


Travel Costs: We happily travel all over the Kansas City area, and beyond! Additional fees may apply.

FAQ

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FAQ

Do you have a store front? 

Not at this time - we make spin our fresh product wherever you are! We also partner with vendors and retailers across KC for Pop-ups and bulk production projects.


Do you offer free delivery? 

Yes, in the KC Metro area (inside the 435 loop to the river at the north, and the immediate areas outside of that loop). Separately named cities outside of this loop (Blue Springs, Liberty, Leavenworth, Lawrence, Gardner, Stilwell, Harrisonville, Lone Jack, etc) will get the greater of either $10/10% fee. Farther travel will be customized to the event.


Do you ship?

Sadly, no. We tried shipping and it was not the right fit for us.

If you'd like cotton candy shipped to you, we highly recommend our good friends over at Ivory Cotton Bar - they will take good care of you!

https://ivorycottonbarorganic.com/online-store


Is your machine loud or messy?

Not at all! We scoured the market to find the most elegant cotton candy machine available! Our machines are a boutique style, single service machines which allows us to serve multiple flavors one after the other without bleed-through. They are almost silent and all the mess is contained. Cottontale strives to leave our area cleaner than we found it.


How many machines do you have?

We have a fleet of single service machines in addition to our bulk production operation which allows us to cater to every event from 10 - 10,000!


How many people can you serve on site for an event?

We have served over 10,000 fluffs for one event, and have offerpersonalized service to a baby shower of 7 sweet ladies as well.


If you spin live at an event, can my guests take the cotton candy home in bags too?

When we are on site spinning at events, our sole focus is to spin directly on cones or party straws. However, we're happy to structure pricing in advance that would accommodate take-away service as well.  


Why is your cotton candy pale or white?

There are no artificial dyes or colors added, so the fluff is pure white! There are a few flavors that come out light pink, and our caramel flavor is a light brown.


How many flavors do you have?

We have 14 delicious flavors to choose from all year, along with an additional 3-5 seasonal flavors, and there are 15 other more unique choices available upon advance request (sugar much be purchased to taste).


May I create a custom flavor?

At this time we are unable to create custom flavors.


Will I be charged for set up and break down time?

No - For $199 per hour, you get 1 full hour of spin service and that includes full set up and clean up before and after. Our spin artists arrive on site at least 30 minutes prior to serve time unless other arrangements are made.


How much space to do you need at an event? 

We need a 6 ft X 6 ft area to set up. We must be located within 10 feet of a dedicated wall outlet to plug in our machine (no power strips, please).


Do you bring your own table?

Each event is unique, so while we are happy to provide a standard folding table and lycra black cover, this may or may not suit your event. Please plan ahead with us.


What is the nutrition information?

Our flavored sugar is organic cane sugar mixed with all-natural flavors from real food sources. It is dye free, gluten free, dairy free, GMO free, soy free, nut free and certified Kosher.


How much sugar is in each serving?

Depending on size of favor or cone, it can range from 1 teaspoon to 3 teaspoons per serving (a standard chocolate chip cookie has 2 teaspoons of sugar)


How long does your cotton candy last when pre-packaged?

Our cotton candy is a fresh product, so we recommend it be stored in a dry, cool area out of direct sunlight. It may shrink slightly, but will be fluffy and delicious for 7-10 days.


Do you offer custom labels?

Yes! Custom labels are .50 each and must be ordered well in advance of the event (advance depends on details regarding the label and size of the order).


How do Drink Toppers work?

We are happy to deliver to your bar service, or for an additional fee we can be on site for quality control and even curate a special toppings bar for the drinks. 



Still can't find the answer you were looking for? Feel free to reach out to us directly!

Wedding Specific

We want to have cotton candy on our big day, what do you suggest?

We have done live spin service during cocktail hour, as a late night snack and even as place setting treats! We are happy to schedule a call if you'd like to discuss other ideas as well!


**High volume dates/Holidays/Fees

Cotton candy prices and rates are based on availability and subject to change during high volume dates, times and Holidays. Prices do not include possible travel fees or admin/processing fees.